At Phone Parts Express, we understand how frustrating it can be if you need to return an item. This is why we make it as easy and stress free as possible for you. If you need to return an item, simply email us at firstname.lastname@example.org and we send you a returns form which you simply fill out and send back to us with the item in the original packaging. Providing the item is in the original condition and packaging that it was sent, we will refund or replace your item within 1-2 working days.
Should you order any item(s) in error, if we are informed before 4:30pm the following day then we can cancel said item(s) and will offer a full refund to the consumer.